Why PROXY Pro Remote Support Software?
For over 20 years, PROXY Networks has been pioneering remote IT support solutions for enterprises and SMBs across industries and around the world. We’ve been helping improve efficiency for IT support teams with comprehensive, cost-effective support solutions.
Our mission-critical remote support tools service businesses across highly distributed remote environments, and provide remote access and control to a variety of platforms, systems and end-users. PROXY Pro helps IT reps manage remote servers, training rooms, test labs, and provide fast IT desk assistance – all while maintaining the highest levels of security and protection against vulnerabilities and hacking threats.
We are dedicated to providing clients with best-in-class remote support tools and are constantly enhancing our software to simplify functionality and connection management. Our most recent edition, PROXY Pro v8.10.2, features improvements such as increased reliability, security and overall performance, providing critical support to IT professionals who need 24/7 remote access to workstations and systems, giving them the opportunity to deal with diagnosis and resolution issues in a timely manner.
Whatever your business’ remote support needs may be, PROXY Pro’s On-Premise solutions will provide you with the required performance and flexibility.
Remote Support Software - Multi-Platform Remote Access Products
Welcome to the PROXY Pro 8 family of remote support solutions! As one of the leading remote desktop software options, PROXY allows you to support your end users and your customers on any remote PC or server, anywhere, anytime. Whether you provide remote support for physical workstations, virtual desktops, thin client users, attended or unattended computers on or off your network, PROXY can provide the right solution for your remote access needs.
Instant Screen Sharing via the Proxy Host on Demand
On-Demand support sessions are possible with the Proxy Host on Demand. Customers who own the Private Cloud Edition have their own Proxy web Console, which users may visit and click a button to share their desktop for true on-the-fly screen sharing without the need to pre-install any remote support software. Plus, the Host on Demand can be elevated to run with Administrative rights (so you'll never be without input control during UAC prompts) yet the end user may still remove the client at any time. Ideal when providing support to non-corporately issued machines or personal machines.
PROXY’s suite of products offers solutions to meet the needs of the modern IT infrastructure, allowing IT managers to provide the right mix of remote support to their end users.
Remote Desktop Software Tailored to your Needs
The Proxy Deployment Tool, included in each software zip file, allows you to build your own settings templates depending on the behavior you need. For example, pre-configure the Proxy Host client with the "Permission to Connect" setting, the license key, and more. Deploying Proxy is a snap - watch this video to learn how!
Reporting on Remote Access Connections
We understand that auditing remote access connections has become a crucial requirement for nearly all industries. Determining who connected to what and when is easy with the Private Cloud Edition. Simply plug in the username and view all machines they connected to, or plug in a machine name and view a list of each of the users who made a connection to the machine within a window of time you specify. Take a look at how you can run access reports in the remote support software provided by Proxy!
Fast, Secure, Reliable Remote Support Solutions
In this short video, we'll demonstrate how quick and easy it is to use the Proxy Master to view a complete list of all available Proxy Host client machines and connect to any for remote control with a double-click. The Proxy Master is our installed viewer that we've had since Proxy's birth, and can be used in complement with the modern Proxy Web Console to launch connections.
Private Cloud Edition - Security
All Proxy Networks products use the Windows security model for authentication, enabling you to define all of your organization's remote security policies tied to your existing user accounts/groups in Active Directory. All connections are encrypted by default using AES 256-bit encryption, and our Gateway Edition and Private Cloud Editions' server-side component supports connectivity over the SSL protocol, to validate the identity of your server to clients. Additionally, set IP address restrictions to create whitelists or blacklists that allow or disallow connectivity from certain segments of your network. To tie it all together, the Private Cloud Edition's Web Console includes dashboard-style views indicating present remote access activities, as well as connection reporting to determine who connected to what & when.
Whether you are a small business with 25 workstations to support, or a multinational enterprise with 10,000+ end users relying on your team, our remote access & remote support solutions are designed to accommodate a wide range of requirements.
Here is a brief list of some of the standard features across all products:
|Search by IP, user name or computer name||IP Address Restrictions||Client-side Input Suppression|
|Windows Security Model for Authentication||Connect only with permission, or without||Connection Encryption|
|Bandwidth Throttling||Monitor Select||Remote Printing (32 and 64 bit)|
|Connect attended or unattended||Manage services, processes behind the scenes||File Transfer w/Resume|
|Multi-Monitor Support||Stealth Mode Support||Much, much more|
To find out more, compare our products.
Our entry level product includes the Proxy Master viewer, the Proxy Host client, and the Proxy Deployment Tool. The Proxy Master polls the network for available machines running the Proxy Host, and can conveniently list them by user name, computer name or both. Simply double-clicking a machine launches a connection - making Proxy's Workstation Edition an ideal solution for small to medium-sized businesses looking for the best on-LAN remote access and remote support tool available. Our remote control software is licensed on a per-seat basis.
To the Workstation Edition, the Gateway Edition adds a centralized server-side component called the Proxy Gateway, and is the "hub" in its "hub-and-spoke" connectivity model. Its responsibility is to negotiate connections between Master users and Host users, and is where an Administrator would centrally define (by Windows account) which users have remote control software capabilities to what machines. Additional capabilities include many-to-one connections for true collaborative support sessions, on and off LAN connectivity, screen recording & playback, Wake-on-LAN and more.
PRIVATE CLOUD EDITION
Our flagship product adds the Proxy Web Console and it's designed to facilitate connectivity to machines from anywhere and anytime from your web browser. With this specific remote control software comes the Proxy Host on Demand, allowing users to share their screens instantly for true on-the-fly support sessions. Administrators of the Proxy Web Console enjoy a dashboard view of current remote access activity, and may also run audit reports to determine who used Proxy to access what and when. Own, operate and manage your own remote access support portal on premise.