Compare Remote Control Software Products

  • PROXY Pro

    WORKSTATION EDITION

    Our entry level product includes the PROXY Pro Master viewer, the PROXY Pro Host client, and the PROXY Pro Deployment Tool.  The Master polls your local network segments for machines running the Host, and provides a listing of machines by computer name, user name, or both if you like - and simply double-clicking launches a connection.  The PROXY Pro Host allows for custom connection behavior too such that end users must approve incoming PROXY Pro Master connection attempts too, and that's only the beginning in terms of flexibility.  The Workstation Edition's peer-to-peer style connectivity model is ideal for organizations with one or many LANs or WANs.  It's for IT teams who are considering moving away from free tools, but yet doesn't break the bank.  The Workstation Edition is licensed on a per-seat basis, so for a quote we would like to know how many folks on your side would be using the PROXY Pro Master, and how many endpoint machines you'd intend to have the PROXY Pro Host clieint installed on.  Check out the comparison matrix to see the hefty standard feature list in the Workstation Edition!

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  • PROXY Pro

    GATEWAY EDITION

    To the Workstation Edition, the Gateway Edition adds a centralized server-side component called the PROXY Pro Gateway.  Think of it as the "hub" in a "hub-and-spoke" connectivity model, whereby the Masters and Hosts are the "spokes".  The Gateway listens for clients on a port and protocol of your choosing, and is responsible for negotiating connections between Masters and Hosts.  An Administrator may centrally define who (by Windows user accounts/groups) has access to remote control what groups of machines using the management tool, the PROXY Pro Gateway Administrator.  The Gateway Edition adds numerous capabilities to the already feature-rich Workstation Edition, such as but not limited to many-to-one connections for true collaborative support sessions, screen recording & playback, Wake-on-LAN and most importantly, it's natively designed to be internet-facing, and therefore can listen on SSL 443 (w/valid SSL certificate).  This product is licensed on a per-seat basis, so we'd quote you on the number of folks using the Master viewer, and the number of client machines you'd like to connect to. 

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  • PROXY Pro

    PRIVATE CLOUD EDITION

    The Private Cloud Edition consists of the same components as the Gateway Edition and adds the PROXY Pro Web Console, designed to allow customers to take remote control of and manage Host machines from their favorite web browser.  The PROXY Pro Web Console runs as a website in IIS on your Gateway server, and is designed to be internet-facing though can be kept internal.  A typical web console landing page would be something like https://support.customersite.com, and is also re-brandable.  Also included is the new PROXY Pro Host on Demand, an instant version of our traditional installed Host, whereby a user share their desktop from your web console - for a true on-the-fly support session on any machine, non-corporately issued or personal is fine too.  This product uses a concurrent licensing model, so we would quote you on how many folks would be using PROXY Pro at the same time.

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SOLUTION ARCHITECTURE
KEY DIFFERENTIATORS BETWEEN PRODUCTS
SECURITY FEATURES - ALL PRODUCTS
STANDARD FEATURES - ALL PRODUCTS
PROXY PRO APPLICATIONS
PROXY MASTER
The Proxy Master is our viewer, and would be installed on the PC you provide support from. Included in all products.
PROXY HOST
The Proxy Host is the client-side software that gets installed on each machine you need to corporately manage. It runs as a service, and is therefore always on, guaranteeing you access to the machine at any time.
DEPLOYMENT TOOL
The Deployment Tool is used to pre-configure Proxy Host settings, and then remotely install the software with desired settings. Can also "Update Host Settings" post-installation too.
GATEWAY
The Gateway is the "hub" in the Gateway Edition & Private Cloud Edition's hub-and-spoke connectivity model. Server-side component that goes on a Windows Server 2008/2012 in your environment, and not only "centralizes" the Workstation Edition but adds numerous features.
WEB CONSOLE
The Private Cloud Edition introduces the Proxy Web Console, which installs on top of the Proxy Gateway software. Allows for browser-based administration of Host machines, remote control connectivity, screen recording & playback - from any PC with a browser and a network connection.
HOST ON DEMAND
Installation-free client that can be activated by end users on the fly. End user visits your Proxy Web Console landing page, clicks "Share my Desktop" to activate a temporary Proxy Host, making their machine available for connectivity.
MASTER & HOST FOR MAC
Installation-free client and viewer available for Mac. Allows Mac users to provide support, and to be supported.
THE HOT LIST
ON & OFF LAN
Access machines either inside or outside of your corporate LAN.
MANY-TO-ONE
2+ users may connect to the same machine at the same time.
WAKE-ON-LAN
Send the magic packet to revive sleeping / hibernating machine.
SCREEN RECORDING & PLAYBACK
Record machines with or without being connected, and export to .WMV. Also set automatic recording rules based on events.
CENTRAL SECURITY
Centrally define which users (by Windows account) are allowed to connect to what, and what functional rights they have.
CENTRAL DATABASE
Create custom groups and place Hosts into groups - and set access policies tied to them all in one place.
CENTRAL AUDITING
Centralized audit log safely stores records all remote access activities. Report on who accessed what and when, and more.
CONNECT VIA BROWSER
Use your preferred web browser to manage machines, and take remote control of machines through your Proxy Web Console.
HOST ON DEMAND
A temporary Proxy Host client for on-the-fly support sessions.
iOS VIEWER
Use your iPhone or iPad to manage and connect to machines.
MAC MASTER & HOST
Use your Mac for support sessions (client and viewer).
LICENSING MODELS
PER SEAT MODEL
Costs are based on the amount of viewers & endpoints.
CONCURRENT MODEL
Costs are based on the number of simultaneous viewers.
SECURITY
WINDOWS SECURITY
Proxy uses the Windows Security Model for authentication; define access via AD users/groups.
PERMISSION TO CONNECT
Client can be set such that end users must actively click an Accept Connection dialog for attended scenarios.
IP ADDRESS RESTRICTIONS
If desired, create rules that allow or disallow connection attempts from network ranges you specify.
ENCRYPTION
All connections are encrypted using AES-256 bit (with SHA1 hash) and this is enabled in the software by default.
CONNECTION LOGGING
All connections to Proxy Host (client) machines are recorded in the Windows Event Viewer.
SESSION RECORDING
Set automatic recording policies based on endpoints, or based on users launching connections.
SSL SUPPORT
For our internet-facing products, utilize SSL to allow clients to validate the identity of your Gateway server.
CENTRALIZED SECURITY
Our server-centric products allow your administrator to centrally define who gets access to what.
CONNECTION REPORTING
Find out who connected to what and when, all connections made to a particular machine and more.
REAL-TIME ANALYTICS
Dashboard indicating who is logged in, who is connected to what, current screen recording activity and more.
REMOTE DESKTOP
REMOTE PRINTING - NEW
Print to your local printer from a remote machine. We now support 32 and 64-bit architectures for this feature.
STEALTH MODE
Disabling connection beeps and connection notices allows for connectivity with no indication to the end users.
CONNECT w/PERMISSION
Connect without permission, connect with permission only, or connect after 30 seconds of inactivity - your choice.
BANDWIDTH THROTTLING & IMAGE QUALITY
For environments with less-than-stellar network connections, turn down image quality for better performance.
MONITOR SELECT
Toggle which monitor gets focused in the connection window; choose between primary, secondary, all.
SUPPRESS INPUT
Prevent end users from using their local mouse and typing while you are connected to their machine.
WINDOWS SECURITY MODEL (W/SSO)
Proxy uses the Windows Security Model, allowing administrators to set access policies tied to users/groups.
SIMPLE SEARCH
Search for your machines by IP address, user name, or computer name (or a combinations of these).
FILE TRANSFER
Drag and drop individual files or directories (w/resume).
REMOTE MANAGEMENT
Start/Stop/Restart services, kill processes, edit registry, view event viewer logs and more - behind the scenes.