General PROXY Pro Questions
What is PROXY Pro?
- PROXY Networks, Inc develops, markets, distributes and supports reliable, low-cost remote control, remote display, screen recording/playback and inventory management products for remote support and remote collaboration. We acquired our product base, technology and staff from Juniper Networks, Inc. after Juniper's purchase of Funk Software, Inc.
What is the difference between PROXY Pro Workstation Edition and PROXY Pro Gateway Edition?
- PROXY Pro Workstation Edition is an easy-to-use remote support solution that uses simple peer-to-peer connections between helpdesk technicians and end-user remote computers. It is ideally suited for smaller companies and workgroups in which the number of remote computers being supported is small and manageable.
- PROXY Pro Gateway Edition is an enterprise-class remote support solution that uses a robust, scalable server to establish and maintain a secure network of connections to end-user machines. It leverages centralized administration, security and network access to simplify and automate the creation, management, and monitoring of this "network within a network". PROXY Pro Gateway Edition is ideally suited for enterprises and corporate workgroups with large numbers of remote computers, multiple domains and/or employees with remote computers outside the network.
What operating systems will PROXY Pro support, and what are the system requirements? Will it run on Mac or Linux?
- Windows 7, Windows Vista, Windows XP, Windows 2000(Version 5.20.2), Windows Server 2008, and Windows Server 2003. Mac OS X, and Red Hat Fedora 11 (running VNC server).
- Same as those specified by Microsoft for the respective operating system
What ports does PROXY software use?
- The ports are configurable but by default, the PROXY Host service listens on port 1505 and the PROXY Gateway listens on port 2303 (or 443 if using SSL).
Will PROXY software work in a Citrix environment?
- Yes. There is a new PROXY Pro component called the Root Host, which will run on a Windows or Citrix Terminal Server and inject a Host instance into a terminal server session. The Host instance can only be used with the Gateway. No software or communication is required with the endpoint device in a terminal server environment.
How much does PROXY cost?
- Because every customer has a different environment, it would be best to call one of our sales members at 1-877-PROXY-US (1-877-776-9987 or 617-453-2700) for pricing information.
How secure is PROXY?
- We use strong Windows Authentication and support a number of ciphers including 256-bit key AES and Triple-DES encryption. Our Gateway server supports the SSL protocol for a secure connection.
Will PROXY allow me to gain access to unattended Host machines?
- Yes, this is configurable during Host installation. PROXY can also be configured to only allow connections if the Host explicitly grants access.
How do I mass-deploy PROXY software to machines on my LAN?
- PROXY is installed using a standard MSI file along with an optional transform (MST) file. You may use these standard files with your deployment tool of choice. We supply a Deployment Tool which allows you to create a transform and optionally push out the software to the machines on your LAN. You can configure Host parameters including security options, connection parameters unique to your network, visual effects and connection behavior . including configuring PROXY to allow connections in stealth mode. PLEASE NOTE: If you are deploying from an image containing PROXY Host, you must first run the provided HostPrep utility before archiving the image. This will prevent all of the target machines from having the same Host ID which can cause many problems.
What components does PROXY consist of?
- PROXY Pro Host: The agent application for capturing screen data in realtime
- PROXY Pro Master: The console application for viewing and/or controlling a remote desktop
- PROXY Pro Deployment Tool: Mass deployment tool that allows you to configure Host and Master settings prior to installation
- PROXY Pro Gateway: Enterprise server for centralized access control, security, management and configuration
Additional PROXY Pro Utilities such as:
- HostPrep: This is used when you intend to create an image. Use this before Microsoft's SysPrep
- RmHostID: Designed for use if you accidentally deploy Hosts with duplicate IDs
- PhSetup: Changes can be issued to Host parameters post-installation via command line
System Information Report: This generates a .txt file to the PC desktop which is very helpful to PROXY's Support Team for troubleshooting issues
Basic PROXY Troubleshooting
Why is it that when I attempt to connect to a Host from a Master, I get a grey screen and I am unable to begin a remote control session?
- If an RDP (Remote Desktop or Terminal Services session) has been made to that Host at any time since it was booted and before starting a PROXY session, you may be unable to connect via PROXY. Reboot the computer and try using PROXY first.
I'm running Windows 7/Windows Vista/Windows Server 2008 and I am having difficulty installing PROXY version 5.x.
- Version 5.x was not designed for use with Windows7/Windows Vista/Server 2008. PROXY Pro has been designed to utilize a completely different screen capture technology which is compatible with Windows 7/Windows Vista/Server 2008. PROXY Pro is now available at www.proxynetworks.com.
PROXY Master does not list a one of my Hosts. How can I ensure proper connectivity?
- Ensure that you can ping successfully between your Master and Host. You need basic network connectivity for a Host and Master to establish a connection. You will need to ensure ICMP is enabled in order to ping.
- Ensure that the default ports are open, unless you have configured to use different ports. The Host listens on port 1505 by default. If you are using a Gateway, you must ensure port 2303 is open as well or port 443 if using SSL. Note that these are the default ports that PROXY uses, but this is configurable. If pings are successful but connections are still not able to be established, ensure that you can telnet to the to the target machine at the port number it is listening on. If successful, the connection will time out in about 30 seconds.
If I create an image for a number of PCs equipped with PROXY Host, what kind of preparation is necessary?
- Every Host has a unique identifier represented as a GUID, and we provide a utility called HostPrep that will ensure that duplicate GUIDs are not issued. Please run our HostPrep utility before running Microsoft's SysPrep. This is available on the downloads page at www.proxynetworks.com