Support
Traditionally, technical support has been limited to phone, email and web. Now, with firewall friendliness, Proxy introduces a new mode of technical support: by Proxy.
Proxy Remote Support: Just like being there
Now Proxy support technicians can be virtually right next to you when you have a technical issue. Using Proxy's new firewall friendliness, our technicians can access your computer and you can show them exactly what is happening in real-time. In most cases, we'll be able to resolve your issues faster and more easily than by phone alone.
Easy and totally secure
Enter a simple IP address into your remote host software, and you will be connected immediately to our Support Gateway. You can use SSL to ensure that communications are secure, and when the session is done, you can disconnect from the Support Gateway permanently with no residual linkage.
Proxy Maintenance & Support options
Customers with active Maintenance & Support plans will get immediate attention via phone, email, web and/or Proxy. In addition, they will get upgrade protection for any new releases during the plan period.
To get a Proxy Maintenance & Support plan:
Proxy Maintenance & Support plans are available for 1-, 2- and 3-year periods. To get more information and order a plan, please
- Call us at 617-453-2700 or
- E-mail us at support@proxynetworks.com
