PROXY SDK Summary

Improved Performance, Security, Documentation

More Market Reach

Easier to Deploy

�Perfect Pixel", Stealth and Storage Advantages

Flexible and Easier Deployment:

  • Different application types demand different deployment solutions. Proxy SDK installers now include custom packages for building the various application types like
    • �On Demand Web Application"
    • �Server based Web Application"
    • �Desktop Application with Windows Installer based Setup"
    • �Desktop Application with non-Windows Installer Setup"
  • New Proxy deployment tool allows you to deploy multiple copies of Proxy Host configurations to your users quickly and easily. You can use Proxy Deployment Tool to install and configure Proxy Host and install Proxy Gateway on multiple computers throughout your network.

For the Developer

  • Multi threaded architecture for the key SDK controls allows for increased scalability
  • Asynchronous methods to improve response times and performance
  • 2 additional SDK controls to implement File transfer and Remote Printing functionality.
  • Documentation describes the COM threading conventions and discusses the significance of threads in the context of Proxy SDK.

More Market Reach

  • Multi-monitor support
    • Proxy 5.1 fully supports the use of dual monitors in expanded mode on systems running Windows 2000 or later. In expanded mode, the monitor screens are treated as a single "logical screen", as though the edge of one screen were stitched to the edge of the second screen, forming a continuous display area. The screen resolutions and color depths of the screens do not need to match, and the screens may be configured either horizontally (side-by-side) or vertically (one above the other).
    • To use dual monitors running Windows, the system must contain a video adapter for each monitor (or a dual-head adapter), and the drivers for both video adapters must support this feature..
  • Built-in remote control functionality eliminates the need to maintain a 2nd remote control tool.
    Proxy now provides your call center with secure remote control, file transfer and clipboard exchange functionality in one product. All of this can be managed, organized through the Gateway Server and an audit log can be provided to the call center to validate all activity for dispute resolution, liability, at fault scenarios. No need to learn, support, pay for another remote control product. Proxy does it all and saves your customer the added expense.
  • Centralized auditing and archiving capabilities
    Active Directory based authentication and Proxy�s second layer of security protect your customer with secure, encrypted sessions meeting today�s industry regulatory and reporting requirements: HIPAA, Sarbanes Oxley. CSV files capture all interesting screen recording, remote control session events including �failed attempts".
  • Browser based playbacks without prior installation
    There is a sample app in the SDK kit which illustrates using the PrxGW and PrxRC controls within a web page. The Licensed version of the application also shows how to use the .CAB file to download and install the controls.
  • Local archiving and playback control
    Agents can now initiate recording to their local drive and playbacks for training, independent of the Gateway Server. Supervisors can review recordings independent of the Gateway Server.
  • Group Agent Access per Supervisor via Grouping Authorization and Access Rights
    Concept of groups and group level permissions to better manage large deployments. On the fly security access to accommodate ad hoc requests.
  • Ultra Monitor/Desktop Support
    Support for ultra large monitors of any resolution, including even outsized wallboard displays. One partner stated: �the first tests show that the unlimited resolution feature works at least up to 15 million pixel desktops".
  • Support for multiple simultaneous applications to same Host from multiple Masters
    One Master can record a Host while a second or more Masters monitor the same Host

Fewer Conflicts/Easier to Support

  • Mirror Display Driver puts an end to conflicts with video cards
    No more video card issues! When cards are substandard Proxy will still run fine. Also ensures fast, reliable connections with minimal system utilization. Proxy�s Perfect Pixel representation is still preserved. Ideal for stealth monitoring.
  • Windows level security and encryption:
    RC4 encryption and NTLM authentication to safeguard the integrity of screen recording data.
  • Manage Visual Effects
    You can choose to have Proxy automatically disable wallpaper, screen savers and other intense graphical content preventing this data from flowing over the network/connection, conserving bandwidth
  • Host Prep Utility
    Guards against imaged Hosts having the same unique workstation ID