PROXY/Screen Recording: Overview
Overview
Screen recording is becoming a standard tool for effective remote management of large numbers of computer-based employees. PROXY/ScreenRecording is the first enterprise-class solution that makes large-scale, 24x7x365 recording a technically and economically feasible option. PROXY/ScreenRecording is used to record tens of thousands of desktops in thousands of call center and back-office sites around the world.
Reliability
PROXY/ScreenRecording has been tested and proven in the most demanding of enterprise conditions, so you know recordings will always be there when you need them. .
Scalability
The PROXY/ScreenRecording server-based approach enables customers to record hundreds of sessions simultaneously on off-the-shelf hardware. No other independent solution comes close.
Performance
Sometimes incoming calls end abruptly, before screen recording can even be initiated. And, a large number of these short calls simultaneously can bring down any recording server. PROXY/ScreenRecording is specially designed to handle these resource-intensive, real-world scenarios.
Cost-effectiveness
PROXY/ScreenRecording generates ultra-small recording files which lead to much lower overall storage costs. You can now turn on PROXY/ScreenRecording all day, every day, on all your machines for less than 1GB a day per machine.
Flexibility
PROXY/ScreenRecording is available in the form of a Software Developer's Kit (SDK), so it is easy to integrate and customize it to fit with your call center and/or back-office applications.
Key Features
Server-based screen recording
All screen recording activity takes place at a centralized server, minimizing local machine CPU usage while maximizing scalability with dedicated hardware.
Efficient recording file storage
Highly optimized screen capture and proprietary file compression technologies enable PROXY/ScreenRecording to generate recording files at just 1/26 the size of standard video files.
Windows Media Conversion utility
PROXY/ScreenRecording now includes a utility to convert screen recording files from proprietary Proxy format to universal Windows Media format, so your supervisors can play back recordings with standards Windows Media players.
From Our Customers
“Our customers value the continuous replication and playback capabilities available through PROXY/ScreenRecording as an integral tool for agent call-handling evaluation and appreciate the lack of performance degradation on agent machines.”
Kristyn J. Emenecker, Product Manager Contact Center Solutions, Mercom Systems, Inc.
