PROXY/Pro: Case Studies
Bozeman Deaconess Hospital:
Remote Training within Healthcare
When a Bozeman Deaconess Hospital (BDH) employee called with a computer problem, Network Administrator Mark Solyst had no choice but to dispatch a help desk technician to the employee's desk. "We spent too much time running from our building to other buildings, and then back again if the problem recurred, or if the user forgot our instructions," explained Solyst. But with 350 users to support, frequent long walks were a luxury Solyst and his three technicians could ill afford. And hiring more technicians was not the answer. "Non-profit hospitals like ours just don't have the budget to keep adding personnel," he said. Today Solyst and his team spend less time walking around the hospital campus and more time helping users, thanks to Proxy remote control. PROXY/Pro has improved the productivity and efficiency of the BDH help desk by allowing Solyst and his team to troubleshoot users' computer problems, provide remote training, update software and more, all without leaving their desks.
Acosta:
Remote Access for Mobile Workers
Jacksonville, Florida-based Acosta represents over 1,600 consumer product manufacturers to the best-known grocery, convenience, discount club and drugstore chains in North America. Acosta has some 10,000 representatives in seventy-five locations across the United States and Canada - and as you might imagine, most of these representatives are very mobile. Jim Harring, Eastern Regional LAN Manager for Acosta, uses Proxy remote control to provide remote support and remote access to about 5,000 users, half of them moving targets. What impresses Harring most is that PROXY/Pro works over connections that he calls "impossible." "I've often used Proxy over a 14.6Kbps modem connection, and even used it once over a 9600Kbps connection when the user had a modem problem," says Harring. "Proxy has a small footprint, doesn't conflict with any other software we use, works over a wide variety of bandwidths and is incredibly simple to use. It's everything an IT professional wants in a software program."
Rick Yoshioka, Computer Consultant to Major League Baseball:
Remote Support for Athletes
Rick Yoshioka, a computer consultant based San Francisco, provides computer repair services to Major League Baseball players. He works with nearly a dozen players on the Oakland Athletics and San Francisco Giants, regularly monitoring and maintaining their computers whether they are at home or on the road. Yoshioka manages more than 200 computers, with one player having 30 computers around his home. Since he does not have a staff to help him handle IT issues, it's essential for Yoshioka to have one centralized location from which to monitor all the computers and treat technical issues. He relies on PROXY/Pro software to support and train MLB players and to manage and maintain their servers at the lowest possible cost. "We tried different remote control software but it was hard to manage," Yoshioka said. "We selected Proxy since it was user-friendly and very effective."
Dade Behring:
Simplified Remote Control in the Healthcare Sector
With nearly $2B in revenue, Dade Behring is the world's largest company dedicated solely to clinical diagnostics. It offers a wide range of products, systems and services designed to meet the day-to-day needs of clinical laboratories, delivering innovative solutions to customers and enhancing the quality of life for patients. Dade Behring relies on PROXY/Pro as their peer-to-peer remote control solution for helpdesk activity. For Steve Simmermon, the Team Leader of Desktop Management and Imaging, "it's the perfect solution when you have to be in the same session or when you don't want the user to log off." According to Steve, he and staff find Proxy very simple to use, that it's light on bandwidth (no delays when used over their WAN link), and that it gives them just what they need.
Kershaw County Schools:
Dependable Remote Control in Education
The Kershaw County School system has used Proxy for many years. Currently, they use PROXY/Pro to remotely access and control over 500 machines throughout the district. According to Phyllis Davis, Director of IT for the school system, "We just absolutely love the Proxy solution. It's dependable, and does what it's supposed to do. The interface is great, and its professional capabilities make it way more useful than Windows RDP." For Phyllis and her team, "Proxy allows us to do what we need to do -- you just load it and go."
