PROXY/Enterprise: Case Studies
Kisco Senior Living:
Remote Network Management in the Professional Services Industry
What if you could deploy software that let your IT staff support servers up-and-down the east and west coasts-without ever having to visit those machines? If you were Kirk Lewis, IT Director at Kisco Senior Living, you'd be pleased, but not surprised. For nearly ten years, Kirk has used Proxy remote control software to support and train end-users and to manage and maintain servers for the lowest possible cost. Today, Kirk uses PROXY/Enterprise for remote network management to troubleshoot and maintain 325 PCs located in 25 retirement communities. Kirk also saves time and expense by using Proxy to manage Kisco's sixteen servers remotely. "If a server is turned on and Proxy is running in the background I just poll for the server, click on it and I'm looking at that server's desktop as if I'm sitting right in front of it," he said. "I can troubleshoot it, perform routine maintenance and do anything else I need to do."
Quality Network Solutions:
Remote Support in the Outsourced Services Industry
Quality Network Solutions (QNS) provides outsourced IT support and services, and builds and manages network infrastructure for London-area business centers and office buildings. QNS understood that remote control technology was the only way to provide remote support that its customers could afford. "We started with PCAnywhere, but its performance wasn't really up to the job," says Robert Plartus, Managing Director of QNS. QNS eventually chose PROXY/Enterprise: "We can take over the appropriate machine and start working on the problem literally in seconds," said Plartus. "And we can do it without requiring any interaction from the user, who quite often is IT-illiterate." For enterprise help desks and outsourced service professionals, the only way to maintain support quality is to have a reliable remote control solution. For QNS, PROXY/Enterprise is that solution. "What PROXY/Enterprise allows us to do - take over a machine on a different domain in a different location within seconds, and know that we're taking over the right PC with the right user logged on - makes our lives so much easier than when we started this business," says Plartus.
Cambell County Memorial Hospital:
Centralized and Secure Remote Control in the Medical Environment
For more than 50 years, Campbell County Memorial Hospital, the area's largest medical facility, has been a healthcare leader in Wyoming. Navar Holmes, the hospital's network system administrator and his team of 12 employees oversee 450 workstations and more than 100 servers. Addressing IT issues via phone support and on-site visits became extremely time-consuming and required Campbell County's IT team to travel constantly. The IT staff was also given the directive to ensure all computer software met HIPPA compliance regulations. Holmes had to find software that would allow him to track which employees were remotely accessing the servers and provide an audit trail to ensure no patient information was compromised. PROXY/Enterprise scored on all counts. "Proxy provides an excellent product for remote access and control - it's been a great tool to have for our department," explains Holmes. The technical security controls integrated into Proxy's host and client software also meet and exceed HIPAA technical standards (45 CFR Part 164.312) and fully support healthcare organization HIPAA compliance.
Kaye Scholer:
Remote Support and Training in the Legal Industry
With approximately 500 lawyers in multiple offices worldwide - from Los Angeles to New York, London and Shanghai -- Kaye Scholer offers legal innovation and experience to clients in virtually all industries around the globe. One of the great challenges the firm has from an IT perspective is adequately supporting such a widely-distributed network architecture. For Jesse Kramer, Senior Project Manager, Proxy Networks was exactly what the firm needed. Switching from PCAnywhere, the staff at Kaye Scholer found Proxy to be a better tool for remote control. According to Kramer, it functions more efficiently and is very simple. With the Gateway server-based component of PROXY/Enterprise, the firm easily maintains centralized control: e.g., corporate trainers are empowered with remote access, but only to secretarial workstations and not executive ones. "What I value about Proxy is how it works," says Kramer, adding "it's faster, more responsive, and has really nice features - I highly recommend it!"
Maryland Judicial System:
Secure Remote Support Throughout the State's Judiciary
The Maryland Judicial System has been with Proxy for almost two years now, using PROXY/Enterprise to remotely control and support approximately 4,000 machines distributed throughout the state of Maryland. According to Jason Thomas, Systems Administrator, "Proxy is very fast, even on limited bandwidth networks -- and it's a breeze to find users with the centralized administration provided by the Gateway component." Maryland has over twelve thousand square miles, but the Judiciary only has 12 technicians. With Proxy, Jason and his team are empowered to fix support issues across the entire state instantly. For Jason, "Proxy has been completely reliable - we've not experienced a single problem with it."
